Frequently Asked Questions
Everything you need to know about your WYSE London order
What is your return policy?
We offer a 28-day return window for all full-priced items. Products must be unworn, in their original condition, and with all tags still attached to qualify for a refund.
Do you offer international shipping?
Yes, we ship globally. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local import duties.
How should I care for my WYSE cashmere and silk garments?
To maintain the longevity of our luxury fabrics, we recommend hand washing in cool water with a specialized wool detergent or professional dry cleaning only.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna for eligible customers.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally run true to size, but if you are between sizes, we recommend checking the specific garment measurements provided.